Privacy Policy

2. Information You Provide

We may collect identifiers and contact details such as your name, email address, telephone number, mailing address, state, preferred contact method, and preferred contact time.

When you describe your financial situation, we may receive information about debts, creditors, income, assets, expenses, credit history, collection activity, lawsuits, garnishments, bankruptcy questions, and other facts you choose to provide. Please do not submit Social Security numbers, account passwords, complete financial account numbers, confidential documents, or time-sensitive information through the Site or chat.

We also collect the content of messages, consultation requests, chat responses, and records of communication and consent choices, including whether and when you agreed to receive automated or marketing calls and text messages.

3. Information Collected Automatically

Hosting and security systems may receive technical information such as IP address, browser and device type, pages requested, referring page, approximate location derived from IP address, and the date and time of access.

The Site uses browser storage and an essential preference cookie to remember language, accessibility settings, preview access when enabled, chat session identifiers, and chat history. The current Site code does not load third-party advertising pixels. If that practice changes, this Policy and the applicable privacy controls must be updated before those technologies are enabled.

4. Chat and Intake Processing

Zeno is an automated assistant, not a lawyer. Messages sent through Zeno are transmitted to our conversational-technology provider and may be processed through intake, customer-relationship-management, spreadsheet, hosting, and related systems used by the Firm and its service providers.

Chat messages and the chat session identifier may remain in your browser so that a conversation can continue. Completing a chat, form, or consultation request does not create an attorney-client relationship and does not mean that the Firm is monitoring a deadline or has agreed to take action for you.

5. How We Use Personal Information

We use personal information to respond to inquiries; conduct an initial case review; determine whether the Firm, co-counsel, or another law firm may be able to assist; communicate about services; operate, secure, and improve the Site and intake systems; maintain records; prevent fraud or misuse; and comply with legal, regulatory, ethical, and professional obligations.

If you separately opt in, we may also use your contact information for informational and marketing calls or text messages as described in our SMS Terms. Consent to marketing is not a condition of receiving a consultation or legal services.

6. How We Disclose Personal Information

We may disclose information to vendors that provide hosting, security, conversational AI, intake, CRM, spreadsheet or document processing, communications, analytics, payment, and professional services on our behalf and subject to appropriate restrictions.

We may share identifiers, contact details, and relevant case information with co-counsel or partner law firms so they can evaluate and, if appropriate, handle a potential matter in the jurisdiction where services are needed. Those firms are independent professionals with their own duties and privacy practices. A referral or fee-sharing arrangement, if any, will be handled in accordance with applicable professional rules and required client consents.

We may also disclose information when required by law or legal process, to protect rights or safety, or in connection with a permitted reorganization or transfer of the practice. We do not sell personal information for money. Certain referral disclosures may be treated as a “sale” or “sharing” under some state privacy laws because valuable consideration may be involved.

7. Text Messaging Privacy

We send marketing or automated text messages only after a separate affirmative opt-in. Mobile numbers, SMS opt-in status, and text-message consent records are not sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes. Messaging providers may process this information only to deliver and support the messages we request.

You may opt out at any time by replying STOP, request assistance by replying HELP, or contact us using the information below. See the SMS Terms for complete program details.

8. Retention and Security

We retain information for as long as reasonably necessary for intake, evaluation, communications, recordkeeping, legal compliance, dispute resolution, and professional obligations. Retention periods vary according to the type of record and whether a professional relationship is formed.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. A secure channel will be provided if sensitive documents are needed after a matter is accepted.

9. Your Privacy Choices / Do Not Sell or Share

You may ask us not to use your information for marketing, unsubscribe from promotional email, or opt out of disclosures that qualify as a sale or sharing under applicable law. Send a request to info@zerodebtlegal.com with the subject “Do Not Sell or Share My Personal Information” and include enough information for us to locate your record. You may also call +1 (213) 497-5851.

The current Site does not use cross-context behavioral advertising pixels. If those technologies are introduced, the Site will honor legally recognized opt-out preference signals, including Global Privacy Control where applicable, and provide any additional controls required before the technology is activated.

10. State Privacy Rights

Depending on where you live and whether an applicable law covers the Firm, you may have rights to know or access personal information, correct inaccuracies, delete information, obtain a portable copy, opt out of certain sale, sharing, targeted advertising, or profiling, limit certain uses of sensitive information, and appeal a denied request. We will not discriminate against you for exercising an applicable right.

We may need to verify your identity and authority before completing a request. Legal, ethical, evidentiary, security, and other exceptions may permit or require us to retain information. An authorized agent may submit a request where allowed by law and subject to verification.

11. Minors, Third-Party Sites, and Changes

The Site is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children. Contact us if you believe a child has submitted information.

Links to third-party sites are provided for convenience. We do not control their content or privacy practices. We may update this Policy by posting a revised version with a new last-updated date; material changes may also be highlighted on the Site.

12. Contact Us

Knight Law Group, LLP, 10250 Constellation Blvd., Suite 2500, Los Angeles, CA 90067. Phone: +1 (213) 497-5851. Email: info@zerodebtlegal.com.